Requirements before creating a new service
1. Make sure that you have at least one active Workflow.
2. Check if you have an active Integration with the translation tool and at least one active Configuration.
Check out the guides for connecting your translation tool to the Workspace:
Creating a new service
Service defines a set of settings used for content transferring.
1. In Workspace Settings → Services, click New Service to create a new service.
2. Provide a Name for the new service and write the Description.
The name and description will be displayed in the New Project form.
3. Select the Channel Configuration (predefined settings of the channel linked to this workspace).
4. Select the Workflow.
Important: The workflow can not be changed later.
5. Select the Source language. Activate the Target languages that will be used for this service.
If you have multiple source languages, toggle the Multiple sources option.
Select one Target language from the dropdown and activate all Source languages required.
6. Press the Save button.
Configuring a service
1. Now, when the new service is created, connect the translation tool and configuration to the Workflow steps. You can have different configurations for different workflow steps.
Read more about creating configurations for your tool:
2. Enable the Auto-complete option and choose the Auto-complete step (project workflow step) to which the project will be moved when all jobs have the Completed status.
Suppose you have more than one delivery workflow step in the Translation tool (e.g. Translation, Review, Client Review). In that case, the project will be moved to the Completed status after the jobs are delivered from the workflow step that has Mark as completed toggle switched on. You can read more about this option in your translation tool configuration guide: memoQ, Phrase.
If the Auto-complete option is disabled, you will need to move projects to the Completed workflow step manually by clicking the transition button Mark as completed.
Note: in custom workflows, the transition button and workflow step can be called otherwise.
3. Use the Project Creation Mode settings to define how users create and launch translation projects—both in the Localization Hub portal and in Localization Hub extensions embedded in your content management system. Choose the default project creation behavior that fits your workflow, and customize the button labels and tooltips to clearly guide users and reflect your organization’s terminology.
Choose one of the following options:
Allow only "Create" — Users can create projects or add jobs to the existing projects but must start projects manually in the Localization Hub.
Allow only "Create & Launch" — Projects are automatically moved to the next step in the workflow upon creation. If the next step is linked to a CAT tool, the content will be sent to the CAT tool automatically.
Allow both options — Users can choose between "Create" and "Create & Launch" when creating a project.
This setting controls which buttons are shown in the UI when creating or updating projects.
You can customize the label and tooltip for each button. These fields ensure that button behavior and descriptions are aligned with your organization’s terminology and workflow.
4. Activate Domains by switching the toggle. It's possible to activate all domains at once or select only specific ones.
If you don't have different domains, you can still enable All domains option. That way, all newly created domains will be auto-connected to the Service.
If you don't want the domains to be auto-connected to the Service, disable the All domains option.
Activation of domains enables you to select to which domain the translation project must be related.
5. Enable Cost Centers.
Activation of Cost Centers enables you to select to which Cost Center the translation project must be related.
6. Add Users or Roles to the service who you would like to be always assigned to the projects created with this service.
7. Add the Referenced Documents that will be always displayed in projects created with this service.
8. Specify the default timeline (Due in) for delivering translation for this service in days or hours.
9. Enable the service after you applied all the necessary settings.
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